FAQ

Who does the sewing and where do you make your suits and accessories?

I design and sews all of the bags. They are made is a shared sewing room / playroom that is often littered with toys and fabric scraps in my home in Norwalk, CT. 

How long will it take to get my order?

A lot of what's on the site I have made and will be sent out directly, but these are custom items, so a lot of the orders will be made at the time of the order.  In the process of getting everything up and running I made a bunch of things in multiples.    Depending on how many orders I have at one time bags should be shipped in 1-3 days.  Shipping is sent priority so delivery should take 3-5 days, meaning you should have your order in about a weeks time. I ship as quickly as possible, it just depends on how many orders there are at the time.  Feel free to send an email and check on the availability of an item.

Will you have other styles?

I think there will be styles that work and don't.  GONE 2 QUONNIE is in the incubation stage and I have been experimenting with different styles fabrics etc.  Keep an eye out and check back here or check out INSTAGRAM for new styles to be added.

Will you make a custom bag or suit or can you do something different than what I see?

I can try.  If you have an idea for a different style or would like something done in a different fabric, let me know.  You can contact me at gone2quonnie@gmail.com and I'll work with you to bring you idea to life.  

What's the checkout process?  

Just click on the "Add to Cart" button below the item you want.  Shipping is already included in the price for our U.S. customers. International customers will need to indicate country of delivery during the order process, in which case shipping will be added to your purchase before checkout.   In the checkout form you will see a box for notes.  If you have any questions or special requests please indicate and click through to complete your purchase. I'll be notified right away and will get to work putting your bag together for you.  

Do you cover shipping costs?

There is a $6 flat fee on everything that's traveling within the United States.  All Items are sent USPS priority and that $6 goes toward the fees which are a little more typically.   Unfortunately I'm not able to cover the costs of shipping outside of the U.S.  International customers need to add the shipping to their shopping cart before checkout. 

What is your return policy?

Due to the handmade, custom nature of our products, returns are generally not accepted.  Sometimes unforeseeable things happen.  If an item is damaged in transit, I will work with you to make it right.

Swimwear returns/exchanges?

Once receiving the swimsuit, if it does not fit, all swimsuits may be exchanged for a new size and if that size is out of stock a store credit will be issued. Swimsuits must not be washed or worn and the hygienic liner must still be in place.  Shipping costs are the responsibility of the buyer.  Swimsuits must be exchanged within 7 days of delivery confirmation.